Contact Support

If you do not have access to the QUMAS Support portal, please contact us at any of the numbers listed below:

ONLINE:

TELEPHONE:

  • US: 1-866-761-6440 (toll free)
  • Europe: 00-800-1470-1470 (free phone)
  • Alternate: +353-21-491-5199

For the most accurate diagnosis, please include details of the following:

  • A detailed description of the problem
  • Software and firmware versions
  • The text of any error messages
  • Supporting screen images, and logs, as appropriate
  • The text of any error messages received, noting which task you were performing in the QUMAS application at the time
     

QUMAS Support includes the following benefits:

  • Online, password-protected support portal for customers with active maintenance agreements
  • Telephone support during extended local business hours:
    - Monday through Friday, 3:00 am - 8:00 pm EST (US)
    - Monday through Friday from 8:00 am - 1:00 am GMT (Europe)
  • Unlimited technical support incidents
  • Online knowledge base and case submissions history
  • Online technical bulletins and application notes
  • Four hour response time for critical issues during extended local business hours
  • Technical assistance from experienced support engineers
  • Support for all QUMAS applications and integrated third party applications
  • Release Manager email notifications of patch and minor releases for automatic download on a 24 x 7 basis