Support Modeling
QUMAS services frequently begin with installation but can also extend to help desk capabilities to ensure that QUMAS applications perform optimally and are efficiently incoporated from Day 1 into all aspects of an organization's business. QUMAS trained engineers work with clients to integrate the QUMAS application and escalation procedures into the current help desk operation or can even help a client build a help desk from the ground up. The process includes preparing end users with proper control points while instituting standard help desk and monitoring procedures so that application issues move through a standard workflow and escalation process for the most timely resolution.
The offering is driven by two simple ojbectives: determining what end users want from help desk services and identifying where they're having trouble or could face potential issues in the future.
QUMAS integrates Help Desk services into the overall infrastructure design and management of the business enterprise. This integration extends problem resolution beyond software issues to encompass equipment, systems, and network components. QUMAS has demonstrated a proven commitment to working with clients to deploy next-generation applications and hardware for remote monitoring and employing proactive and preventive system management. This includes failure monitoring, scheduled back-ups, dedicated internal support lines, customer issue tracking systems, among others.
Benefits
- Increase integration efficiency
- Promote data sharing and increase adoption of critical applications across the organization
- Reduce costs of ownership
- Mitigate risks of introducing new technologies
- Ensure optimal performance of QUMAS applications and related business goals
If you have any questions, or wish to contact us directly, please contact services@qumas.com.